Help center
Answers to the questions we are asked most. If yours is not here, email us.
Getting started
Take the quiz. It takes about three minutes and asks about your goal, your starting point and how much time you have. Your plan is built from those answers, and you see it before you decide anything.
A phone, tablet or laptop with a browser, and a few minutes of privacy. There is no equipment to buy and nothing to install.
5 to 10 minutes a day. Two minutes of reading, a guided practice with a timer, then one tap of feedback that sets tomorrow's level.
Yes. Your daily feedback already adjusts the level, and you can retake the quiz if your goals or your schedule change.
Billing and subscription
The first 4 weeks cost $19.99. After that the subscription renews at $45.99 per period unless you cancel. The exact plan and price you chose are always shown in your profile.
At the start of each period. Renewal happens automatically on the same date unless you cancel before it.
The payment methods shown at checkout. If a card is declined, the subscription does not start and nothing is charged.
Invoices are sent to the email you paid with. If you cannot find one, email support@adaging.io and we will resend it.
Cancel and refund
In your profile, in two clicks. You can also email us and we will cancel it for you. Cancelling stops the next renewal and you keep access until the end of the period you paid for.
If the program is not for you, email support@adaging.io within 30 days of your first payment and we refund you in full, no conditions. Renewals and refunds are covered in our Subscription Policy.
Email support@adaging.io from the address you paid with, with the date of the charge. We check it and put it right.
Logging in
Enter your email and we send you a short code. Type the code and you are in. Nothing to remember and nothing to reset.
Check your spam or promotions folder first, and give it a minute. Make sure you are using the email address you paid with, since the code only goes to that address.
Email support@adaging.io from either address and tell us which one you want to use. We move the account across.
Privacy and data
Yes. There is no profile for anyone else to see, no feed and no sharing. Nothing about the subject of the program appears on your bank statement.
The charge shows our company name, Xora Technologies S.L.. Nothing about the subject of the program appears on it.
From your profile. Deletion is scheduled 30 days ahead and can be undone from the same screen until then. Our Privacy Policy explains what is removed and what the law requires us to keep.
No. We do not sell personal data.
Safety
Pelvic floor training is low risk for most healthy adults. It should not hurt. If an exercise causes pain, stop and speak to a doctor or a pelvic health physiotherapist.
Speak to a doctor before you start if you have sudden onset erectile problems, pain, blood in urine or semen, recent pelvic surgery, or symptoms together with chest pain or diabetes. Erection changes can be an early sign of heart or metabolic conditions, and a program like this does not replace that check.
No. It is an educational wellness program. No clinician reviews your answers and no diagnosis is made.
Still stuck?
Email support@adaging.io. We answer within two working days. You can also use the contact page.
Adaging is an educational wellness program. It is not medical advice and does not replace a consultation with a doctor.